Billing, Shipping & Returns
BILLING, SHIPPING & RETURNS
Most of our inventory will be shipped directly from our Seattle location. NOM Maternity, our maternity clothing line, is held in a distribution center out of state. We currently offer four shipping methods below. Orders placed by 12pm PST Monday-Friday will ship the same business day, excluding national holidays. Orders placed on Friday after 12pm PST, Saturday and Sunday, will ship out the following Monday excluding holidays.
Please make sure that your order is shipping to a secure location, as once an order has been shipped to the address provided, we cannot be held responsible for lost, misplaced or stolen packages. If your order goes MIA, please contact the shipping provider noted in your shipping confirmation email.
|Shipping Method||Estimated Delivery Time||Price|
|Standard Shipping orders over $100 USD||3-8 business days||FREE!|
|Standard Shipping orders under $100 USD||2-8 business days||$7.50 USD|
* Order needs to be placed by noon Mon - Fri to arrive for next day delivery. Sat / Sun overnight not available
Curbside Pick Up
*not all items available for curbside
|Mon, Wed, Fridays from 11:30-1:00 pm at our University Village Location||FREE!|
U.S. Shipping Costs (including AK, HI)
We do not offer Saturday delivery, shipments to US Territories or delivery to P.O. Boxes or Military Post Offices.
We are currently only shipping internationally to Europe. Rates are based on current First Class International charges and calculated based on dimension and product weight. If you would like to request a special shipment outside of our delivery area, please contact us for arrangements. Please note additional duties may be required upon delivery.
Please check back for updates!
Returns are easy. Unworn, unwashed or defective merchandise purchased on villagematernity.com may be returned if postmarked within 14 days of the delivery date.
**Any purchases made Nov 27 - Dec 24 can be returned until Jan 31st.
Please keep returned merchandise in its original packaging, with all tags still attached.
Here is how it works:
Visit https://villagematernity.com/a/returns and enter your order number and the email that you used to place your order.
Follow the prompts. You will receive an email with detailed instructions for returns including a return label to print.
We recommend that you make note of your return tracking number in the event you wish to monitor your return shipment. Village Maternity is not responsible for any lost returns.
Please allow 14 days for us to receive and process your return merchandise.
We will refund the price of the merchandise, including any taxes you were charged (excluding all applicable shipping charges), upon receiving the return. Please allow two billing cycles for your credit to appear on your statement.
Defective or missing orders: If your order arrives damaged, defective, or incomplete please contact us at mail@villagematernity.
Gift return: The return procedure for a gift is the same as a standard order. Please follow the procedures outlined in Returns.
Items marked as FINAL SALE are not eligible for returns.
If you have any questions please email us at firstname.lastname@example.org.
For in-store purchases, we are happy to exchange items.
For online purchases, we recommend following the return policy steps above for the items you wish to exchange and then submit a new order.